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Understanding Financial Guidelines

Understanding Financial Guidelines


We exist to care for all those who present themselves to us, whatever their need, regardless of race, creed or gender. We will provide health services to the medically underserved as far as resources provide, while maintaining the long term integrity of service to our community.

Financial assistance is available to those persons who are uninsured or underinsured and receive care. Based on our guidelines, this program allows for partial or full assistance depending on your eligibility criteria. The following is a list of criteria that we follow, according to federal guidelines:

  • Must provide Proof of income such as a pay stub or bank records, or
  • Tax return including a schedule C, if you are self-employed
  • TWC (Texas Workforce Commission) wage report-for the last 4 quarters if you are unemployed or have an unemployed spouse
  • Any other income resources
  • Number of dependents
  • Amount of hospital bill(s)
Simply by filling out the financial application available to you from our Business Office, and providing proof of your income, we will quickly determine your level of assistance. For example: If your hospital bill totaled $65,000.00 and your income is $50,000/year, with up to four people in your household, you would be eligible for an economic assistance adjustment of nearly 85% on your current balance owed to the hospital. We would write off $55,000.00 and work with you on a monthly basis, to pay the remaining amount for up to three years, totally interest free. The only procedures not considered for financial assistance are cosmetic related procedures and wound care.

Uncompensated care is provided to those who meet Good Shepherd's policy for financial assistance. Good Shepherd also provides assistance for the Medically Indigent, who are those persons whose insurance benefits leave them owing a substantial part of the hospital bill. Those who have no coverage or may otherwise be employed and do not meet criteria for Federal or other aid may also be eligible for assistance at Good Shepherd.

For more information on Financial Services, please call the Good Shepherd Healthy Hotline at (903) 315-4747 or 1-888-784-4747 or contact the webmaster@gsmc.org.
Good Shepherd Medical Center | 700 East Marshall Avenue | Longview, Texas 75601 | (903) 315-2000
Good Shepherd Health System sets the standard for health, wellness and state-of-the-art healthcare in East Texas. Our system includes a multi-specialty physician practice, Good Shepherd Medical Associates, with more than 30 practice locations; regional medical centers in Longview and Marshall; emergency centers; urgent care centers and medical outpatient services. We leverage the latest medical technology for a broad range of specialty services, right here in the communities where our patients live and work. Our mission is to positively impact the overall health and wellness of our communities and to be the provider of choice for all of East Texas through innovative and high quality services enhanced by medical education.
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